SHIPPING & RETURNS

DELIVERY/SHIPPING

Shipping from Dubai, United Arab Emirates.

Dubai: Free delivery in Dubai.

Other Emirates: Delivery cost will be quoted based upon weight and size of item, please contact us before purchasing.

Rest of the world: We offer worldwide shipping (shipping costs will be quoted after purchase order). Orders are sent from our Dubai warehouse, DHL, Fedex or UPS. Please note that customs duty or sales tax may occur, depending on your local customs duties. These charges are at your own expense. Please contact us before purchasing.

For our local customers in Dubai and the rest of UAE, items will be dispatched in 2-3 days after order has been placed (only if the item is available in stock). If the item is 'Made to Order' then please contact us for more information.

Unfortunately, we cannot be held responsible for any late deliveries due to unforeseen circumstances or public holidays.

We will contact you at least two days in advance to schedule your delivery and agree on a 5-hour window of time in which to deliver and install your items.

It is your responsibility to make sure that you have adequate approvals or permits for the delivery of your pieces, along with the correct space for the delivery of your items, inclusive of ensuring the product will fit through all necessary doors and lifts. 

RETURNS

Please note, Durelle Design items and orders which are listed as 'Made to Order', or are sourced and ordered on demand cannot be refunded/returned or cancelled. These items are handmade or sourced just for you. Please make sure you have checked all sizes and materials where needed, to ensure you are going to be 100% happy with your order.

Each 'Made to Order' item that leaves our factory/warehouse undergoes a complete inspections and are signed off prior to being delivered, this is done to ensure you are 100% happy with your order. We also make every effort to ensure your item is packed properly so that it arrives to you in perfect condition. If for any unfortunate reason your order is delivered with defects or damages, please contact us immediately with pictures and we will offer a resolution in a timely manner.

VARIATIONS

Due to the intricate craftsmanship involved in the design and production of our 'Made to Order' pieces, there may be slight variations.